Theratherm

Return Policy

If you have a problem with your product, contact us at 604-588-1662 or info@healthmed.ca

All returned products must be approved by our staff and receive an RA number. If the product arrives without an RA number we will not know why it is here and will not issue a return. Contact us first!

General supplies: Which are regularly stocked by HealthMed can be returned within 14 days. The products must arrive in new condition with all original packaging. A 20% restocking fee will be charged and the customer is responsible for shipping both ways.

Special order products: Fall under the manufacturer's return policy. There is generally a restocking fee and you will be responsible for shipping, duties, customs and restocking fees as per the manufacturers requirements. If we have ordered in a product for you, it falls into this category.

Custom Made Products: (Treatment tables and most of the wooden rehab products fall into this category) Are not able to be returned. Before placing your order be sure to ask us lots of questions and confirm dimensions.

Pre-Owned Products: Are not able to be returned. We invite you to come see the product in person or schedule a video to get a good understanding of the product before placing your order

Hygiene products: If a product comes in contact with your skin. It is not able to be returned. This includes Bracing Products, Active Hands, Pillows and other skin contact products

If you are planning on ordering a product just to see how you like it, contact us first since not all products can be returned. Our experts can help guide you into equipment that is best suited for you!

Shipping

Orders for supplies ship free over $150 for major cities in BC and Alberta. Non major cities, choose regular shipping at checkout.

Supplies are any product listed under our "Supplies" Section. Equipment such as treatment tables will require separate shipping quotes

If you are located in a remote area such as Whitehorse, Free shipping will not apply and you may be contacted for additional freight charges.

Free Shipping does not apply to larger items such as Treatment tables, Hydrocollators, Exercise equipment or any bulky item. To get your freight quote or to inquire about shipping, contact us

Shipping time:

In Stock Products: Ship within 1-2 business days

Order-In Products Can have a lead time of 2-4 weeks. Contact us if you would like to know a more specific arrival date. Getting order-in products faster may have additional freight charges

Special Order Products: Are made to order. Treatment tables, Training stairs and other similar products are special order and made just for you. These items have varying lead times. Contact us for the current manufacturing times